Shipping & Returns Policy – buyK.kr

Every order is usually shipped out within 2~3 business day from receiving the order. 
If shipping delay occurs, we will inform customers of the issue within 48 hours. 

All of our products from [buyK] are shipped from Korea. 
Customers can choose shipping method based on destination country. (K-Packet / DHL)
We are unable to ship to the following address: P.O. Box, APO, FPO, DPO.

Shipping cost is calculated from Korea to the destination country.


K-Packet (Standard Delivery)

● Deliver through Korea Post Office

● Take 15~30 working days

● Maximum weight limit 2 kg

● Tracking number will be issued via Email, and can be checked at   *https://www.17track.net/en


DHL (Express Delivery)

● Deliver through DHL

● Take 5~15 working days

● Maximum weight limit 20 kg

● Fast and Safe delivery guaranteed

● Tracking number will be issued via Email, and can be checked at   *https://www.dhl.com


YSL (Express Delivery)

● Deliver through Yong Sung Logistics

● Take 5~25 working days

● Indonesia, Singapore, Malaysia, Thailand, Taiwan, Vietnam, Philippines

● Maximum weight limit 10 kg 

● Tracking number will be issued via Email, and can be checked at   *https://www.eparcel.kr


Custom Inspection 

● Please note that import duties and taxes are not included in the price of the item. These charges are the buyer’s responsibility.

● Shipping charges, taxes are non-refundable.

● If customer reject the parcel, then it will be returned back to [buyK]. We will contact you as soon as it arrives and we will proceed with a partial refund. 


Return Policy

● You may return any un-opened merchandise for a full refund or exchange. 

● Return shipping cost is not covered unless we send the wrong or defective product. 

● We accept returns anytime within 30 days period from the receipt, but we are unable to refund your original shipping charges unless the return was a result of our error.


Refund Policy

● We have a 45-day refund policy. If you don't receive your order within 45 days since the shipment date, we will give you a full refund or re-shipment of the order with a tracking number.

● This policy only applies to orders that are presumably "lost" during the delivery process.

● We cannot give a full refund if, for example, you wrote the wrong shipping address, you miss the package because of your absence. In that case, we'll offer you a partial refund (total order cost - shipping fee).  


Packaging

● As we ship internationally, we always do our best to pack safely and firmly.

● We use bubble wrap several times to wrap each item, and then we pack them in paper boxes.

● Light and a low-volume products can be packed in polybags.

● All packaging processes are CCTV video recording and weighed for each package.

● Through this, we always try to deliver exactly what customer ordered.

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